All the products are handmade. That means that sometimes the shapes, size and colours are slightly different then you see on the pictures. We believe that’s part of their charm. Z.O. import export co.LTD does not accept returns because of these irregularities. We ensure the products are made with the best quality. But if something really isn’t right, please do contact us within 7 business days to return or exchange your item(s). We will do our best to resolve it. After 7 business days the sale becomes final. Always check your order upon arrival. We can accept returns within 14 days of purchase, in original condition for exchange only, no refunds. All our sale items are final sale.If you want to return something or have any problem to resolve.
Contact us by email: anne.biz/contact-us
The Company’s acceptance of return of the items is not an acceptance of or granting of credit, or refund to the Customer by the Company. Delivery of all items by the Customer is at the Customer’s expense and risk. Final acceptation of exchange will be when we have received and inspected the status of the piece(s)Shipping and Returns.
Please note this shipping and returns policy is dedicated to our retail sales on our websites only. For professional or larger shipment (LCL-FCL) thanks to refer to our general Terms & Conditions.
How to return:
The transport will be at charge, and at risk of the customer, returns must be made by Courier or postal service to our head office in Cambodia. Before returning please contact us via mail: Anne.biz/contact
For our retail Customers:
We are excited to announce that we can ship anywhere within the most international locations! All shipments are sent via DHL Express service. Shipment will mainly reach your location within 5 days if the items are in stock.
Breakage & lost shipment:
Our pieces are very carefully packaged.
Even if it is very exceptional, some breakage or lost of shipment could occur.In case of loss or break, we will replace you pieces for free in a maximum of 5% of the total amount of your order.
-Logistic, transport and custom fees will be at your charge.
If the Company makes items to a specified order of the Customer or according to the Customer’s specifications or design, the Company will not accept return of those parts or allow credit to the Customer.
All warranties, whether expressed or implied and whether statutory or otherwise with regard to the goods supplied by the company as to quality, fitness for the purpose or any other matter, are hereby excluded, except in so far as any such warranties are incapable of excluded.
Our priority is our customers, you! This shipment & return policy is writing to make all clear and understandable.
Anne’s team is driven and loves feedback, so please let us know if there is anything we could be doing better with our product or service.
For our general conditions please file a request to: